General Terms and Conditions for Limousine Rental with Driver
hese general terms and conditions govern the use of vehicle rental with driver and concierge services offered by the company, hereinafter referred to as "Belgium Elite Way". By using our services, the client unreservedly accepts these terms and conditions.
1. Purpose of Services
Belgium Elite Way offers vehicle rental services with drivers (limousines, sedans, vans, etc.), concierge services, as well as security services, including but not limited to hotel bookings, airport transfers, private excursions, and other luxury services.
2. Booking of Services
- Booking Procedure: Reservations can be made through our website, by phone, or via email. To secure a reservation, a deposit may be required, and the booking will be considered confirmed once the payment has been received.
- Booking Deadline: We recommend booking services at least 5 days in advance to ensure vehicle and driver availability. Last-minute bookings may be accepted subject to availability.
- Required Information: The client must provide complete and accurate details regarding the date, time, departure location, arrival location, and any additional requested services (e.g., concierge needs or security services).
3. Pricing and Payment
- Pricing: The rates for vehicle rentals, concierge services, and security services are listed on the Company's website or provided upon request. Prices may vary depending on the duration of the rental, the type of vehicle, additional services, and specific transportation fees.
- Deposit: A deposit of 10% is required upon confirmation of the booking. The remaining balance is due before the start of the service or according to the agreed terms.
- Payment Methods: Payment can be made by credit card, bank transfer, or any other method accepted by Belgium Elite Way.
4. Cancellation and Modification
- Cancellation by the Client: In the event of cancellation, cancellation fees may apply depending on the time frame before the service date.
- Cancellation or modification by the Company: In the event of force majeure or unforeseen circumstances (vehicle breakdown, driver unavailability, etc.), the Company reserves the right to cancel or modify the booking. A full refund will be issued if the service cannot be provided, or an alternative may be offered.
5. Responsibilities of the Client
- Behavior during the service: The client and their guests must behave respectfully toward the driver and staff. Any inappropriate, illegal, or dangerous behavior may result in the immediate termination of the service without refund.
- Damages and harmful behavior: The client is responsible for any damage caused to the vehicle during the rental period. In case of damage, the Company may charge additional fees for the repair or cleaning of the vehicle.
- Vehicle capacity: The client agrees to adhere to the vehicle's maximum capacity (number of passengers) and comply with applicable laws regarding the use of seat belts, alcohol, and illicit substances.
6. Insurance
All our vehicles are covered by professional insurance, including civil liability, material damage, and assistance in case of an accident. Passengers are responsible for their personal belongings on board the vehicle.
7. Limitation of Liability
The Company cannot be held liable for any delays or cancellations caused by circumstances beyond its control, such as extreme weather conditions, road accidents, strikes, or unforeseen events.
8. Protection of Personal Data
The Company respects the confidentiality of personal data collected for managing bookings. This data will only be used for internal administrative and commercial purposes, in compliance with personal data protection legislation (Regulation (EU) 2016/679 – GDPR).
9. Force Majeure
Neither party can be held liable for a failure to fulfill its contractual obligations if such failure is due to an event of force majeure, as defined by applicable legislation.
10. Applicable Law and Jurisdiction
These general terms and conditions are governed by Belgian law. In the event of a dispute, the competent courts will be those of the location of the Company’s registered office, unless otherwise provided.
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